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Cruise Booking Form
Please complete the online form.  One of The Carina’s consultants will contact you direct to assist with your booking and help you finalize plans for your cruise.
Rest assured that under no circumstances do we share, pass on or sell your contact details to any third party.  The information you give us is kept strictly confidential and is used by us for booking purposes only and in line with our privacy policy.

Payment
Prices are quoted in USD. You may pay in USD or VND and exclude extras

Payment Method

1. Credit Card
We accept all major credit cards, except American Express. Please note, as is normal practice in Vietnam, a 3% bank service fee is charged for payment by Visa and Mastercard and 3.5% for JCB cards.

To pay by credit or debit card please email us at XXXXXXXXX, or fax us on +844 XXXXXXX or phone +844 XXXXXXX

We require the following information:
Card type (Visa or master only)
Card holder name
Card number
SBJ (3 digit security code)
Expiry date
Please note this information is kept strictly confidential in line with our privacy policy (LINK TO PRIVACY POLICY SECTION).

2. By bank transfer
Please transfer payment the following bank account:
Beneficiary name:
Beneficiary Account number:
Bank name:
Bank Address:
Bank Swift codes:
Please note that all bank fees should be paid by the customer.

3. Western Union
Please make a payment to the following details
Name:
Surname:
First name:
Date of birth:
Permanent address:
ID card:
Issued by:

Please give us the 10 digit Money Transfer Control Number (MTCN) so that we can check with our local Western Union service.

5. Paypal

6. Cash
Please contact us direct if you have questions about the payment method.

We will email you confirm once your payment has been received. Please confirm the preferred email address for us to use.

Deposit
Once you have chosen your preferred cruise, a 30% deposit is required to secure your reservation.

Balance of Payment
The balance should be paid on check out in $USD, VND or credit card (subject to 3% fee).

Confirmation
We will confirm your reservation by email (or by fax or post if you prefer)

Refunds
No shows will not be refunded.
But if you have a pressing need to cancel your trip before the departure date please contact us direct.
Insurance
On board insurance covers basic accidents on board as required by Vietnamese law.
We strongly advise that you are covered by your own travel/personal insurances before commencing a cruise.

CANCELLATION POLICY

Cancellation by Carina Cruise due to bad weather
Based on weather conditions in Ha Long Bay, Carina Cruise management and the Ha Long Bay authorities reserve the right to cancel trips to safeguard the safety of passengers, staff and the vessels in the event of bad weather (eg cyclones, storms, monsoons, high winds, thunderstorms).

In such an event, the following policies apply:
• If you are unable to reschedule to alternative dates – 100% refund if Carina Cruise cancels your cruise before you leave Hanoi
• If your cruise is cut short due to sudden bad weather and you have already enjoyed  part of the service, the remaining amount will be refunded in full
• If your cruise is reduced in length (eg 3 days 2 nights reduced to 2 days 1 night) due to weather warnings we will only charge you for the amended dates

Due to sudden weather changes in Ha Long Bay, we kindly appreciate your understanding if cancellations result at very short notice.
Please note that May to July when the weather conditions tend to be more stormy and unpredictable, there may be more cruises cancelled at short notice during this season and we ask for your understanding

Cancellation by passengers
Should you be forced to cancel you trip and are..